The complete infrastructure for experience surveys.
Everything you need to collect, understand and act on customer voice — without stitching 5 tools together.
AI sentiment
Every comment is automatically analyzed: positive, neutral or negative. Theme categorization on Business.
→Alerts: email, Slack and webhook
Get the notification where your team already works. The same alert arrives by email, in your Slack channel and in your own system via signed webhook — when a detractor responds, NPS drops or answers stop coming.
→Follow-ups: close the loop with every detractor
A score from 0 to 6 opens a follow-up automatically. Someone takes it, records what was done, and the system measures the time to close the loop.
→Reports & dashboards
NPS over time, score distribution, response rate by channel, Excel/CSV/PDF exports. Filters by date, score and channel.
→Native multi-language
PT, EN and ES in the same survey. Email, WhatsApp and public page adapt to the contact's language automatically.
→API and webhooks
REST API with tokens and granular permissions to integrate WiseData NPS with your CRM, ERP, or helpdesk. Webhooks notify you of send, delivery, and read events. Available on the Business plan.
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