Surveys via WhatsApp — where your customer actually is.
Official WhatsApp integration, 6 pre-approved message templates per survey type, number validation before sending, and real-time quality monitor.
- ✓Official WhatsApp integration — no middlemen
- ✓6 pre-approved message templates (1 per survey type)
- ✓Number validation — only sends to real WhatsApp numbers
- ✓Real-time quality monitor with automatic pause
- ✓Number rotation to protect throughput
- ✓Available on the Business plan (500 sends/month)
- IP dedicado para e-mails
- Meta API
- Email & WhatsApp validation
Response rate 3 to 5x higher than email.
In Brazil, WhatsApp is the channel. WiseData NPS provides the complete infrastructure so you can ask where the customer responds.
Number validation before sending
We are the first and only NPS tool that checks whether a number is WhatsApp before sending. You never waste a send on a landline.
Pre-approved messages
6 ready-made message templates (1 per survey type) in PT, EN, and ES. No waiting for approval.
Real-time quality monitor
Quality monitor that automatically pauses numbers if reputation drops. Automatic recovery when quality returns.
The only NPS tool that validates WhatsApp numbers
Before sending, we verify whether the number is actually WhatsApp. Landlines, invalid, and deactivated numbers are filtered. Zero waste.
Automatic number rotation
Multiple WhatsApp numbers with automatic round-robin. If a number loses quality, it's paused and another takes over.
One-tap response
The customer receives the survey via WhatsApp and responds on the mobile-optimized page. Fast, frictionless experience.
WhatsApp delivery FAQ
Do I need WhatsApp Business?
No. We use official WhatsApp integration with WiseData NPS's own numbers. You don't configure anything.
What happens with numbers that aren't WhatsApp?
They are filtered before sending. They don't count toward your monthly send limit.
How much does each send cost?
Each WhatsApp message counts toward the Business plan's monthly limit (500/month). Numbers filtered as invalid don't count toward the limit.
What is the quality monitor?
A system that monitors number reputation in real time. If Meta flags a quality drop, the number is automatically paused to protect the entire infrastructure.
Send surveys via WhatsApp with no Meta Business setup.
7-day free trial. Templates already approved.