Alerts in email, in Slack and in your system
Act before the problem becomes churn. The same alert notifies by email, in your Slack channel and at your endpoint — pick the ones you want, or use all three.
New comment alert
When a response with a comment arrives, the notification goes out with the text, the score and the time. And every low score (0 to 6 in NPS, 1 to 2 in CSAT and CES) already opens a follow-up in the platform on its own, for someone to take.
- ✓New comment notification, with score and an excerpt of the text
- ✓Direct link to the survey results
- ✓Low scores become follow-ups automatically, no alert needed
NPS, sentiment, and response rate alerts
Set thresholds for NPS, comment sentiment and response rate. Alerts are checked every 30 minutes, and the same alert doesn't repeat within 6 hours.
- ✓Customizable threshold for NPS below (or above) a value
- ✓Alert for comments classified as negative sentiment
- ✓Alert when response rate falls below the minimum percentage
Slack: the alert where your team already talks
Connect a Slack channel and the alert lands in the conversation, not in an inbox. Just generate an Incoming Webhook in your workspace and paste the URL — no app to install, no OAuth.
- ✓Formatted message with the condition, the survey and the current numbers
- ✓Button that takes you straight to the survey results
- ✓One channel per alert: comments in #cs, NPS drops in #leadership
Webhook: take the alert into your system
Point the alert at your own endpoint and receive a POST with signed JSON. That is how you open a ticket automatically, store the event in your database or trigger a flow in Zapier, Make and n8n — no dedicated integration needed.
- ✓HMAC-SHA256 signature on every call, so you can confirm the origin
- ✓Automatic retries with increasing wait between attempts
- ✓On-screen warning when delivery fails, so the integration never dies silently
Simple configuration
Create global alerts for the entire operation or alerts specific to a survey. Enable or disable each one individually. Every notification includes full context with a direct link to the dashboard.
- ✓Per-survey or global alerts
- ✓Fully customizable thresholds
- ✓Up to 3 email recipients per alert