Features
Email alerts — act before a detractor becomes churn
Get email notifications when a detractor responds, NPS drops, sentiment turns negative, or response rate decreases.
Detractor alerts
Every time a customer responds with a score of 0 to 6, you get an email with the score, the comment, and the contact data. You act in hours, not weeks.
- ✓Email notification for every detractor response
- ✓Includes score, comment, and contact data
- ✓Direct follow-up via the platform dashboard
NPS, sentiment, and response rate alerts
Set thresholds for NPS, comment sentiment, and response rate. The system sends an email as soon as any indicator crosses the configured limit.
- ✓Customizable threshold for NPS below (or above) a value
- ✓Alert for comments classified as negative sentiment
- ✓Alert when response rate falls below the minimum percentage
Simple configuration
Create global alerts for the entire operation or alerts specific to a survey. Enable or disable each one individually. Every email includes full context with a direct link to the dashboard.
- ✓Per-survey or global alerts
- ✓Fully customizable thresholds
- ✓Up to 3 recipients per alert