Track.co: Brazilian customer experience management platform
WiseData NPS is the first and only NPS tool that validates emails and WhatsApp numbers before sending. This means you never waste sends on invalid contacts. Additionally, dedicated email IP and native sentiment AI are included from the Business plan.
WiseData NPS vs Track.co
| Feature | WiseData NPS | Track.co |
|---|---|---|
| Email validation before sending | Yes — 1st in the market | No |
| WhatsApp validation before sending | Yes — 1st in the market | No |
| Dedicated email IP | Included | Shared |
| Official WhatsApp | Yes | Third-party gateway |
| Native sentiment AI | Yes | Limited |
| Native multi-language (PT/EN/ES) | Yes | PT only |
| Transparent monthly limits | Yes (no overage) | Per send |
| Embed | From Pro plan | Limited |
Information based on public data, updated April 2026.
Features that make the difference
AI sentiment
Automatically classifies every comment as positive, neutral or negative — included from the Starter plan.
View featureReal-time alerts
Automatic email when a detractor responds, NPS drops or sentiment turns negative. Act before churn.
View featureNative multi-language
One survey, three languages (PT, EN, ES). No need for duplicate campaigns.
View featureOfficial WhatsApp channel
Official WhatsApp with approved messages and response rates up to 40%.
View featureDoes Track.co validate emails before sending?
No. WiseData NPS is the first NPS tool that filters invalid, disposable, and bounced emails before delivery — you never waste sends on dead addresses.
What's the infrastructure difference?
WiseData NPS uses a dedicated server for email (exclusive reputation) and official WhatsApp integration (no third-party gateway). This ensures better deliverability and compliance.