NPS survey software — measure customer loyalty in minutes.
The classic 0 to 10. Send via Email, WhatsApp and Embed. Automatic calculation, AI categorization and real-time detractor alerts.
- ✓Build an NPS survey in under 2 minutes
- ✓Automatic delivery via Email, WhatsApp, or Embed — each channel with its own monthly limit
- ✓AI analyzes every comment — positive, neutral or negative
- ✓Automatic alerts whenever a detractor responds
- ✓Dashboard with NPS over time and score distribution
- IP dedicado para e-mails
- Meta API
- Email & WhatsApp validation
NPS is the most important question in your business.
A single question captures real loyalty. WiseData NPS removes everything that would stop you from asking it every month.
WiseData NPS
On a scale from 0 to 10, how likely are you to recommend WiseData NPS to a friend or colleague?
Infrastructure already set up
You don't configure email servers, delivery authentication, WhatsApp messages or numbers. All running on first login.
Native AI, not a plugin
Sentiment and categorization run automatically on every comment. It's not an add-on, it's how the product was built.
Real multi-channel
The same campaign can send via Email to some, WhatsApp to others and Embed on the site. A response on any channel invalidates the rest.
Stop annoying customers with repeated surveys
Automatic frequency control — the system blocks sends to contacts who received a survey in the last X days (configurable).
Catch detractors before they churn
Get an email alert whenever a customer scores 0–6. You find out instantly and can act in minutes, not weeks.
Every response is protected and unique
Each invitation generates an exclusive link that only works once. If someone shares it, they can't respond again. Auto-expires and includes protection against fake responses.
Exports that don't lock you in
Excel, CSV and PDF with native charts. Filter by date, score and channel. Your data is yours — export anytime, no permission needed.
Score-based follow-up questions
Configure different questions for promoters, neutrals, and detractors. Each respondent only sees the question that matches their score — richer qualitative context, same simplicity.
Test before launching the campaign
Send a test to your own email or WhatsApp and see exactly what the customer will receive. Activation is only unlocked after the test — you never send something you didn't review.
NPS survey questions
How is NPS calculated?
NPS = % promoters (9 and 10) − % detractors (0 to 6). Neutrals (7 and 8) don't count. The result ranges from -100 to +100. WiseData NPS calculates automatically in real time.
What's a good NPS score?
It depends on the industry. Above 0 is positive, above 30 is good, above 50 is excellent and above 70 is world-class.
How often should I run NPS?
For relational NPS (overall loyalty), monthly or quarterly. For transactional NPS (after an interaction), every interaction. Frequency control prevents fatigue.
Which channel converts better?
WhatsApp has 3-5x the response rate of email in Brazil, but has a lower monthly limit (500/month on Business). Email offers more volume (3k to 10k/month). Embed captures active visitors. Using all three in parallel is the recommendation.
Can I customize the NPS question?
Yes. The default question is editable, the subtitle too, and there are 3 clickable templates per survey type. The 0–10 scale and comment field stay as the NPS standard requires.
Your first NPS survey is 2 minutes away.
7-day free trial. No credit card. No server setup.