CSAT Survey — measure satisfaction at every touchpoint.
After support, after purchase, after onboarding. Find out what worked and what needs improvement — before the customer gives up.
- ✓Send CSAT surveys after each interaction
- ✓Send via Email, WhatsApp, or Embed on your website
- ✓AI classifies each comment: positive, neutral, or negative
- ✓Automatic alerts for low scores
- ✓Dashboard with satisfaction trends over time
- IP dedicado para e-mails
- Meta API
- Email & WhatsApp validation
Satisfaction isn't about asking once. It's about asking every time.
CSAT captures customer sentiment at the right moment — right after the experience. WiseData NPS automates the delivery so no moment goes unnoticed.
Schedule with delay after the event
Send immediately, schedule for a specific date, set up recurrence, or apply a delay (1 hour, 1 day, 3 or 7 days) after the event. You capture feedback at the right moment.
Validation before sending
Invalid emails and non-WhatsApp numbers are filtered before delivery. You never waste a send.
Multi-channel with zero setup
Dedicated server for email, official WhatsApp, unlimited Embed widget. Everything ready on first login.
Know where support failed — before churn happens
Every low score triggers an email alert. The CX team gets notified and can act in hours, not weeks.
AI-categorized comments
AI automatically classifies each response by sentiment and topic. You spot patterns without manually reading hundreds of comments.
Full export — your data is yours
Excel, CSV, and PDF with native charts. Filter by date, score, and channel. Export anytime.
CSAT survey FAQ
What's the difference between CSAT and NPS?
NPS measures overall loyalty (how likely a customer is to recommend you). CSAT measures satisfaction with a specific interaction. Using both together gives you the full picture.
When should I send a CSAT survey?
Right after the interaction: post-support, post-purchase, post-onboarding. The closer to the moment, the more accurate the feedback.
Can I use CSAT with WhatsApp?
Yes. We use pre-approved WhatsApp message templates. The customer responds directly in the WhatsApp conversation.
Start measuring satisfaction at every touchpoint.
7-day free trial on the Pro plan. No credit card required.