CSAT: measuring satisfaction at every touchpoint.
After support, after purchase, after onboarding. In WiseData NPS, this moment is covered by Transactional NPS — the NPS survey (0–10) sent right after the interaction.
- ✓Send Transactional NPS after each interaction
- ✓Send via Email, WhatsApp, or Embed on your website
- ✓AI classifies each comment: positive, neutral, or negative
- ✓Automatic alerts for detractor responses
- ✓Dashboard with experience trends over time
- IP dedicado para e-mails
- Meta API
- Email & WhatsApp validation
Satisfaction isn't about asking once. It's about asking every time.
The CSAT concept captures customer sentiment right after the experience. In WiseData NPS, you meet this goal with Transactional NPS (0–10 scale), automating the delivery so no moment goes unnoticed.
Schedule with delay after the event
Send immediately, schedule for a specific date, set up recurrence, or apply a delay (1 hour, 1 day, 3 or 7 days) after the event. You capture feedback at the right moment.
Validation before sending
Invalid emails and non-WhatsApp numbers are filtered before delivery. You never waste a send.
Multi-channel with zero setup
Dedicated server for email, official WhatsApp, unlimited Embed widget. Everything ready on first login.
Know where support failed — before churn happens
Every detractor response triggers an email alert. The CX team gets notified and can act in hours, not weeks.
AI-categorized comments
AI automatically classifies each response by sentiment and topic. You spot patterns without manually reading hundreds of comments.
Full export — your data is yours
Excel, CSV, and PDF with native charts. Filter by date, score, and channel. Export anytime.
CSAT and post-interaction satisfaction FAQ
What's the difference between CSAT and NPS?
CSAT is a methodology that measures satisfaction with a specific interaction, usually on its own satisfaction scale. NPS measures loyalty and advocacy on a 0–10 scale. WiseData NPS is a 100% NPS platform: for the post-interaction satisfaction scenario, you use Transactional NPS (0–10), not a separate CSAT scale.
Does WiseData NPS have a CSAT survey with a 1–5 scale?
No. Every WiseData NPS survey uses the 0–10 NPS scale. The goal of measuring satisfaction after an interaction is met by Transactional NPS, triggered right after the event.
When should I send a post-interaction satisfaction survey?
Right after the interaction: post-support, post-purchase, post-onboarding. The closer to the moment, the more accurate the feedback. Use Transactional NPS with a configurable delay.
Can I use this with WhatsApp?
Yes. We use pre-approved WhatsApp message templates. The customer responds directly in the conversation, on the 0–10 NPS scale.
Start measuring the experience at every touchpoint.
7-day free trial on the Pro plan. No credit card required.