Understand what your customers really think — with surveys and questionnaires via Email, WhatsApp, Embed, App and QR code.
Create NPS surveys for every customer moment in minutes. We handle delivery, templates, infrastructure and AI. You handle the decisions.
- Authenticated email domain
- Meta API
Collecting feedback shouldn't be an engineering project.
Most companies get stuck at three points — and never really hear the customer.
Setting up email delivery and WhatsApp takes weeks
Authentication, reputation, approved messages, verified numbers… Nobody has time for that.
Spreadsheets don't scale
Scattered responses, duplicate contacts, no categorization, no alerts. By the time you see it, the detractor is already gone.
Acting in time is almost impossible
Without AI categorization and automatic alerts, you find the problem only when it's already churn.
Try the survey your customer will answer.
Pick a score from 0 to 10. This is the page your customer opens from the email and WhatsApp link.
WiseData NPS
On a scale from 0 to 10, how likely are you to recommend WiseData NPS to a friend or colleague?
6 NPS variations in one place.
Every customer moment has the right question — all on the 0–10 NPS model.
Relational NPS
Loyalty and advocacy over time. The classic Net Promoter Score with 0–10 + comment.
Transactional NPS
Measures the experience right after a specific interaction or purchase — on the NPS model.
Product NPS
Validate features, prioritize roadmap, understand who uses what.
eNPS
Employee engagement, with an optional anonymous response.
Brand NPS
Awareness, perception and positioning of your brand in the market.
Competitive NPS
Compare your company against competitors and benchmark the market.
Five channels, one infrastructure.
You pick the channel. We make sure the message lands.
Authenticated sending domain, controlled sending pace and reputation protection. Email validation before sending.
Learn moreOfficial WhatsApp integration, pre-approved message templates per survey type, and a quality monitor that pauses the number if its reputation drops.
Learn moreEmbed / Site
JavaScript widget on any page of your verified domain. Anti-fraud fingerprint against duplicate responses.
Learn moreApp
Native survey in your iOS and Android app, with your app's own screen. Display rules in the dashboard and NPS by version.
Learn more3 steps to launch.
No learning curve. No server setup. Just responses.
- 1
Create your survey
Pick the type — NPS (relational, transactional, product, eNPS…), CSAT or CES —, tweak the question if you want, choose the language.
- 2
Choose the channel and send
Email, WhatsApp or Embed. CSV upload, immediate or recurring scheduling.
- 3
Act on the insights
Real-time dashboard, AI classifying comments, a follow-up opened for every detractor and automatic alerts.
Why WiseData NPS is different.
Infrastructure ready — nothing to configure
Authenticated email domain, official WhatsApp with a number already connected and approved message templates. All working on first login.
Native AI sentiment
Every comment is automatically analyzed: positive, neutral, negative. The most mentioned topics show up with no configuration.
Email and WhatsApp validation before sending
We validate emails and WhatsApp numbers before sending. You don't waste sends on invalid emails or numbers that aren't on WhatsApp.
Portuguese, English or Spanish
Each survey has its own language. The email, the WhatsApp message and the response page go out in the language you chose.
Score-based follow-up questions
Configure different questions for promoters, neutrals, and detractors. Each respondent sees the right question for their score — you get rich qualitative context without losing response rate.
Test before going live
Send a test to your own email or WhatsApp before launching to your base. See exactly what the customer will receive and adjust if needed.
Transparent pricing. No gotchas.
Monthly limits per channel. When you hit the limit, sends pause — no overage fees.
Free
To validate NPS in your operation without spending a thing.
- Relational NPS
- Transactional NPS
- Product survey
- eNPSemployee sentiment
- Brand survey
- Competitor survey
- CSAT surveysatisfaction
- CES surveycustomer effort
- Questionnairefrom ProNot included
- Email sending200/mo
- Email from your company's domainfrom BusinessNot included
- WhatsApp sendingfrom the Pro planNot included
- WhatsApp on your own numberfrom BusinessNot included
- Embed / widget1 site
- In-app surveyiOS and Android
- Email validationbefore sending
- ExportExcel, CSV and PDF
- Custom branding
- Invitations in your company's namefrom ProNot included
- Reportsbasic
- History3 months
- Alertsemail, Slack and webhookNot included
- Follow-upsclosed-loopNot included
- Sentiment AI + topicsfrom the Pro planNot included
- Integration APINot included
- Extra send packsBusiness onlyNot included
- Supporthelp center
Pro
For teams that need to act fast on every piece of feedback.
- Relational NPS
- Transactional NPS
- Product survey
- eNPSemployee sentiment
- Brand survey
- Competitor survey
- CSAT surveysatisfaction
- CES surveycustomer effort
- Questionnairemany questions with conditions
- Email sending3,000/mo
- Email from your company's domainfrom BusinessNot included
- WhatsApp sending100/mo
- WhatsApp on your own numberfrom BusinessNot included
- Embed / widget2 sites
- In-app surveyiOS and Android
- Email validationbefore sending
- ExportExcel, CSV and PDF
- Custom branding
- Invitations in your company's namesender, reply-to and text
- Reportsfull
- Historyunlimited
- Alertsemail, Slack and webhook
- Follow-upsclosed-loop
- Sentiment AI + topics30 analyses/mo
- Integration API
- Extra send packsBusiness onlyNot included
- Supportchat
Business
For teams that rely on VOC for product decisions.
- Relational NPS
- Transactional NPS
- Product survey
- eNPSemployee sentiment
- Brand survey
- Competitor survey
- CSAT surveysatisfaction
- CES surveycustomer effort
- Questionnairemany questions with conditions
- Email sending6,000/mo
- Email from your company's domaine.g. survey@yourcompany.com
- WhatsApp sending500/mo
- WhatsApp on your own number1,000/mo
- Embed / widgetunlimited
- In-app surveyiOS and Android
- Email validationbefore sending
- ExportExcel, CSV and PDF
- Custom branding
- Invitations in your company's namesender, reply-to and text
- Reportsfull
- Historyunlimited
- Alertsemail, Slack and webhook
- Follow-upsclosed-loop
- Sentiment AI + topicsunlimited
- Integration API
- Extra send packsemail and WhatsApp, valid for 12 months
- Supportchat
Enterprise
For high-volume operations with specific requirements.
- Relational NPS
- Transactional NPS
- Product survey
- eNPSemployee sentiment
- Brand survey
- Competitor survey
- CSAT surveysatisfaction
- CES surveycustomer effort
- Questionnairemany questions with conditions
- Email sendingvolume on request
- Email from your company's domaine.g. survey@yourcompany.com
- WhatsApp sendingvolume on request
- WhatsApp on your own numbervolume on request
- Embed / widgetunlimited
- In-app surveyiOS and Android
- Email validationbefore sending
- ExportExcel, CSV and PDF
- Custom branding
- Invitations in your company's namesender, reply-to and text
- Reportsfull
- Historyunlimited
- Alertsemail, Slack and webhook
- Follow-upsclosed-loop
- Sentiment AI + topicsunlimited
- Integration API
- Extra send packsvolume set in your contractNot included
- Supportchat
| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Price per month | R$0 | R$249 | R$597 | Custom |
| Emails per month | 200 | 3,000 | 6,000 | On request |
| WhatsApp per month | Not included | 100 | 500 | On request |
| WhatsApp from your company's own number | Not included | Not included | 1,000/mo | Included |
| Embed / widget | 1 site | 2 sites | Unlimited | Unlimited |
| In-app survey | Included | Included | Included | Included |
| Users included | 1 | 3 | 10 | On request |
| Contacts stored | Unlimited | Unlimited | Unlimited | Unlimited |
| Relational NPS | Included | Included | Included | Included |
| Transactional NPS | Included | Included | Included | Included |
| Product survey | Included | Included | Included | Included |
| eNPS (employee sentiment) | Included | Included | Included | Included |
| Brand survey | Included | Included | Included | Included |
| Competitor survey | Included | Included | Included | Included |
| CSAT survey | Included | Included | Included | Included |
| CES survey | Included | Included | Included | Included |
| Questionnaire (many questions with conditions) | Not included | Included | Included | Included |
| Data history | 3 months | Unlimited | Unlimited | Unlimited |
| Email validation before sending | Included | Included | Included | Included |
| Excel/CSV/PDF export | Included | Included | Included | Included |
| Custom branding | Included | Included | Included | Included |
| Invitations in your company's name (sender, reply-to and text) | Not included | Included | Included | Included |
| Email from your company's domain (survey@yourcompany.com) | Not included | Not included | Included | Included |
| Multi-language (PT/EN/ES) | Included | Included | Included | Included |
| Reports | Basic | Full | Full | Full |
| Alerts: email, Slack and webhook | Not included | Included | Included | Included |
| Follow-ups (closed-loop) | Not included | Included | Included | Included |
| Frequency capping | Not included | Included | Included | Included |
| Sentiment AI + topics | Not included | 30/mo | Unlimited | Unlimited |
| Integration API | Not included | Included | Included | Included |
| Extra send packs | Not included | Not included | Included | Not included |
| Support | Help center | Chat | Chat | Chat |
Frequently asked questions
Do I need to configure email servers or WhatsApp Business?
No. Infrastructure is fully centralized: authenticated sending domain for emails, official WhatsApp integration with pre-approved templates. You just create the survey and send.
How does the free trial work?
14 days with WhatsApp, AI, alerts, follow-ups and questionnaires unlocked, on evaluation quotas: 300 emails, 5 WhatsApp sends, 10 AI analyses and up to 3 users. No credit card. When the trial ends, the account moves automatically to the Free plan and stays active.
How do send limits work?
Each plan has monthly limits per channel (Email and WhatsApp). When you hit the limit, sends on that channel pause until the next cycle. No overage charges. Embed availability depends on the plan.
What if a customer answers on two channels?
The system detects it automatically and counts a single response. Links have unique per-channel tokens and are invalidated across channels when the customer answers on any of them.
Is WiseData NPS LGPD-compliant?
Yes. Data hosted in Brazil, encryption in transit and at rest, opt-in consent, right to be forgotten, and clear privacy policy.
Can I brand the survey?
Yes. Logo, primary color and company name are configurable per company. The public survey and emails follow your visual identity.
Does it work in multiple languages?
Yes. When you create the survey you choose Portuguese, English or Spanish, and the email, the WhatsApp message and the public page go out in that language. To reach audiences in different languages, create one survey per language.
Is there AI sentiment analysis?
Yes, from the Pro plan (and during the trial). Each text comment is classified as positive, neutral or negative, and the AI points out the most mentioned topics. The analysis runs automatically once a day, overnight.
Can I run a survey with several questions?
Yes, with the Questionnaire, from the Pro plan (and during the trial). You combine scales, NPS, matrix, multiple choice, yes or no and text, with questions that only show up depending on the previous answer, and choose which question, if any, counts in the account NPS. There are ready-made templates for B2B customers, onboarding and events.
Start listening to your customers today.
Free plan forever and a 14-day free trial. No card required.