Features
Sentiment AI — Automatic comment analysis
Turn free text into structured data. Our AI classifies each response as positive, neutral, or negative and identifies the most relevant themes.
How it works
Every comment received is processed in real time by natural language models. The AI assigns a sentiment (positive, neutral, or negative) with high accuracy, with no manual configuration required.
- ✓Automatic classification into three sentiment categories
- ✓Real-time processing as soon as the response arrives
- ✓Accuracy continuously improved with new data
Theme categorization
On the Business plan, the AI goes beyond sentiment and identifies mentioned themes — support, pricing, product, delivery, and more. Discover not just how the customer feels, but about what.
- ✓Automatic detection of themes like support, pricing, and product
- ✓Response grouping by category for quick analysis
- ✓Available on the Business plan
Actionable insights
Combine sentiment and theme to prioritize actions. See which areas generate the most detractors, identify trends over time, and make decisions based on real data.
- ✓Visual sentiment panel by theme and period
- ✓Identification of trends and recurring patterns
- ✓Data export for external analysis