Features
Sentiment AI — Automatic comment analysis
Turn free text into structured data. Our AI classifies each response as positive, neutral, or negative and identifies the most relevant themes.
How it works
Incoming comments are analyzed by natural language models once a day, overnight, with no one needing to trigger it. The AI assigns a sentiment (positive, neutral, or negative), with no manual configuration required.
- ✓Automatic classification into three sentiment categories
- ✓The analysis runs automatically once a day, overnight
- ✓Ready to use, nothing to train or configure
Theme categorization
The AI goes beyond sentiment and identifies mentioned themes — support, pricing, product, delivery, and more. Discover not just how the customer feels, but about what.
- ✓Automatic detection of themes like support, pricing, and product
- ✓Most mentioned topics gathered for quick analysis
- ✓From the Pro plan (30 analyses per month), unlimited on Business
Actionable insights
Combine sentiment and theme to prioritize actions. See which areas generate the most detractors, identify trends over time, and make decisions based on real data.
- ✓Visual sentiment panel by theme and period
- ✓Identification of trends and recurring patterns
- ✓Data export for external analysis