Surveys via WhatsApp — where your customer actually is.
Official WhatsApp integration, one pre-approved message template per survey type, number validation before sending, and a quality monitor with automatic pause.
- ✓Official WhatsApp integration — no middlemen
- ✓One pre-approved message template per survey type
- ✓Number validation — only sends to real WhatsApp numbers
- ✓Quality monitor every 5 minutes, with automatic pause
- ✓Number rotation to protect throughput
- ✓From the Pro plan (100 sends/month on Pro, 500 on Business)
- ✓On Business, send from your own company number, with a 1,000-per-month limit
- Authenticated email domain
- Meta API
Ask where the customer already talks to you.
In Brazil, WhatsApp is where many customers are. WiseData NPS provides the complete infrastructure so you can use this channel alongside email.
Number validation before sending
Before sending, we check whether the number is WhatsApp. You don't waste a send on a landline.
Pre-approved messages
One ready-made message template per survey type, in PT, EN, and ES. No waiting for approval.
Quality monitor
Every 5 minutes the system checks number quality and automatically pauses any number whose reputation drops. When quality returns, the number is released on its own.
WhatsApp validation before sending
Before sending, we verify whether the number is actually WhatsApp. Landlines, invalid, and deactivated numbers are filtered. Zero waste.
Automatic number rotation
Multiple WhatsApp numbers with automatic round-robin. If a number loses quality, it's paused and another takes over.
One-tap response
The customer gets the message with the "Answer survey" button and gives the score on the mobile-optimized page. Fast, frictionless experience.
WhatsApp delivery FAQ
Do I need WhatsApp Business?
No. By default we use the official WhatsApp integration with WiseData NPS's own numbers, and you don't configure anything.
Can I send from my company's number?
Yes, on the Business plan. You connect your number through Meta's official sign-up, right in the dashboard, and surveys start going out from it. Since Meta then bills the conversations to your company's account, the limit doubles: from 500 to 1,000 sends per month while your number is connected. Until Meta approves the messages on your account, WhatsApp surveys stay on hold.
What happens with numbers that aren't WhatsApp?
They are filtered before sending. They don't count toward your monthly send limit.
How much does each send cost?
Each WhatsApp message counts toward the plan's monthly limit: 100/month on Pro and 500/month on Business, or 1,000/month from your company's own number (5 during the 14-day trial). The Free plan has no WhatsApp. Numbers filtered as invalid don't count toward the limit.
What is the quality monitor?
A check that runs every 5 minutes on number quality with Meta. If quality drops, the number is automatically paused to protect the entire infrastructure.
Send surveys via WhatsApp with no Meta Business setup.
14-day free trial. Templates already approved.