The complete infrastructure for experience surveys.
Everything you need to collect, understand and act on customer voice — without stitching 5 tools together.
AI sentiment
Every comment is automatically analyzed: positive, neutral or negative, with the most mentioned topics. The analysis runs automatically once a day, overnight.
Learn moreAlerts: email, Slack and webhook
Get the notification where your team already works. The same alert arrives by email, in your Slack channel and in your own system via signed webhook — when NPS drops, sentiment turns negative, answers stop coming or a new comment arrives.
Learn moreFollow-ups: close the loop with every detractor
Every low score opens a follow-up automatically — 0 to 6 in NPS, 1 to 2 in CSAT and CES. Someone takes it, records what was done, and the system measures the time to close the loop.
Learn moreMulti-question questionnaires
Scales, multiple choice, NPS, yes/no, matrix and text in the same survey, with conditions between questions. Only the question you mark counts in the account NPS. Available from the Pro plan.
Learn moreTablet kiosk and QR code per location
A fixed tablet that resets itself for every visitor and keeps answers if the internet drops, plus a QR sign for each location. Results show the NPS for each point. Available from the Pro plan.
Learn moreReports & dashboards
NPS over time, score distribution, response rate by channel, Excel/CSV/PDF exports. Filters by date, score and channel.
Learn moreNative multi-language
Create the survey in Portuguese, English or Spanish. Email, WhatsApp and the public page go out in the chosen language. In questionnaires, all three languages fit in the same survey, and respondents pick by flag.
Learn moreContacts and lists API
REST API with tokens and scoped permissions to keep contacts and lists in sync with your CRM, ERP, or helpdesk. Available from the Pro plan.
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