NPS for retail — listen to those who buy from you.
Post-purchase surveys via Email, WhatsApp, and Embed. Find out what makes customers come back and what drives them to a competitor.
Industry challenges
- ✕Customers leave without saying why they don't come back
- ✕Feedback only comes through public complaints (Google, Reclame Aqui)
- ✕No data to compare satisfaction across stores or channels
- ✕Manual spreadsheets that nobody analyzes
How WiseData NPS solves it
- ✓Automatic post-purchase Transactional NPS via WhatsApp (response rate 3–5x higher than email)
- ✓Monthly NPS to measure overall base loyalty
- ✓Dashboard with satisfaction by store, channel, and time period
- ✓Real-time detractor alerts for immediate recovery