Satisfaction survey

A satisfaction survey is an instrument that collects quantitative (score) and qualitative (comment) feedback from customers or employees. Main types: NPS (loyalty), CSAT (point-in-time satisfaction), CES (effort), eNPS (engagement). It can be sent via Email, WhatsApp, or displayed via Embed on your website. The key is to ask at the right time, with the right frequency.

Explore in the product

• NPS question templates
• NPS Survey
• CSAT Survey

Related terms

• NPS (Net Promoter Score)
• CSAT (Customer Satisfaction Score)
• CES (Customer Effort Score)
• eNPS (Employee Net Promoter Score)