CSAT (Customer Satisfaction Score)

CSAT (Customer Satisfaction Score) measures customer satisfaction with a specific experience — a support interaction, a purchase, an onboarding process. The customer rates it from 1 to 5 (or 1 to 10), and the result is the percentage of positive responses. While NPS measures overall loyalty, CSAT captures satisfaction in the moment.

Explore in the product

• CSAT Survey
• NPS vs CSAT: which to use

Related terms

• NPS (Net Promoter Score)
• CES (Customer Effort Score)
• CX (Customer Experience)