When one question isn't enough.
Service, quality, delivery time, what to improve and NPS — all in one round, without asking customers to answer five surveys and without mixing different scores into your NPS.
Nine question types, with conditions between them
Scale of up to 11 points, NPS from 0 to 10, matrix, single choice, multiple choice, dropdown, yes or no, short text and long text. A question can show up only when an earlier answer calls for it — "what was missing?" only for people who gave a low score.
- ✓Up to 50 questions per questionnaire
- ✓Ready-made templates: B2B satisfaction, onboarding and event feedback
- ✓A preview identical to what customers see, with conditions working
Your NPS stays clean
You choose which NPS question counts in the account NPS — at most one per questionnaire. Other scores stay in the questionnaire results and never mix into the dashboard indicator.
- ✓With nothing marked, the questionnaire doesn't change your NPS at all
- ✓The marked question opens follow-ups for detractors, like an NPS survey
- ✓Per-question follow-up rules, such as "service ≤ 2"
It reaches customers where they are
By email — when the first question is a score, it's already clickable in the message body; on WhatsApp; or through an open link with a QR code, to share without a contact list. You pick the format: one question per screen, conversation style, or all on one page.
- ✓Each questionnaire sent counts as one send in your plan's limit, however many questions
- ✓Progress is saved: whoever closes the page picks up where they left off
- ✓Open link with a bot check and one response per device
Results question by question
Distribution and average for each scale, the share of each option, the matrix heat map and written answers with AI sentiment. Click a bar and see the whole questionnaire from only the people who gave that answer.
- ✓A funnel showing which question people give up on
- ✓Full individual responses and export to Excel, CSV and PDF
- ✓Alert when a question's average drops below a threshold
- ✓Available from the Pro plan and in the 14-day trial