NPS for clinics — measure the patient experience.
Post-appointment surveys via WhatsApp and Email. Native LGPD compliance, data hosted in Brazil, anonymous responses when needed.
Industry challenges
- ✕Dissatisfied patients don't complain — they simply don't come back
- ✕Paper surveys at the front desk have extremely low response rates
- ✕No data to compare satisfaction across locations or professionals
- ✕Concerns about LGPD and sensitive health data
How WiseData NPS solves it
- ✓Post-appointment Transactional NPS via WhatsApp — the patient responds in the same conversation
- ✓Quarterly NPS to measure overall patient base loyalty
- ✓Native LGPD compliance: data in Brazil, encryption, right to be forgotten
- ✓Dashboard with satisfaction by location and by professional
- ✓Detractor alerts for the quality team to act the same day