NPS for e-commerce — turn buyers into promoters.
Automated post-purchase surveys via Email and WhatsApp. Measure satisfaction with delivery, product, and customer service.
Industry challenges
- ✕Negative reviews on Google and Reclame Aqui appear before internal feedback
- ✕No data to separate logistics, product, and service issues
- ✕Low repurchase rate without understanding the reason
- ✕Manual feedback that doesn't scale with order volume
How WiseData NPS solves it
- ✓Automatic post-delivery Transactional NPS via Email (1 credit) or WhatsApp (20 credits)
- ✓AI categorizes feedback by topic: delivery, product, service, price
- ✓Monthly NPS to measure loyalty and correlate with repurchase
- ✓Email validation before sending — no bounces, no waste
- ✓Embed on your site to capture feedback from active visitors