Satisfaction survey
A satisfaction survey is an instrument that collects quantitative (score) and qualitative (comment) feedback from customers or employees. Main types: NPS (loyalty), CSAT (point-in-time satisfaction), CES (effort), eNPS (engagement). It can be sent via Email or WhatsApp, displayed via Embed on your website or inside your app; multi-question questionnaires can also circulate by open link with a QR code. The key is to ask at the right time, with the right frequency.