Sending credit
WiseData NPS doesn't use unified credits: each plan has a monthly limit per channel — one for emails and another for WhatsApp. Each send counts 1 toward its channel's limit. Responses through the site widget and the app don't count, because the customer starts them. Limits renew every cycle and do not roll over. When you reach a limit, sends on that channel pause automatically — no overage charges. Invalid emails and numbers are filtered before sending and don't count toward the limit.